Q:The hinge sockets (for lack of better description) on our canister have broken so the hinge clips won't work to deal the kid on. Everything else works fine, where can we get just the canister (or even canister base) please? If we can just order one, please advise what to request and how much ?
Asked by: Theresa
- 12/19/2015
A: The damage is to the hinge brackets on the base. Some folks call them claws or brackets. You will need a new canister but you can temporarily seal the canister by using electrical straps around the bottom and over the top of the filter.
The item number for the canister bottom is 722C1 or use the description in the search box:
Filstar L (XP3) Canister w/Feet, Baskets
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Answer provided by: Bill Brown (12/19/2015)
Q:hola cual es el peso en kilos del xp3 y xp4 ?
Asked by: javier
- 11/19/2017
A: Filstar L 7.26 K Filstar XL 8.17 K
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Answer provided by: Administrator (11/20/2017)
Q:This is the best filter ever! What do you recommend as an alternative?
Asked by: Renee
- 2/10/2021
A: We are not recommending anything right now and our focused on supplying parts. We were able to secure enough parts from the manufacturer to supply current owners with parts for the next 4 years. Hopefully something else will come along that we can recommend.
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Answer provided by: Administrator (2/11/2021)
Q:Can an impeller from a ( XP3 L ) be used on an ( XP4 XL ) ?
Asked by: Robert
- 9/23/2018
A: All impellers will fit but you may not get the flow intended. Impellers are designed to provide the right amount of flow for the number of baskets. Too much flow and the water does not have enough contact time with the media. To little flow and the water is not processed by the filter media.
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Answer provided by: Administrator (9/24/2018)
Q:can i buy only the backet of the xp3 filter?. He broke me.
Asked by: nir
- 10/20/2018
A: These are on sale while supplies last at the lowest price we have ever offered. The canister is only available from the manufacturer as a complete set without media. Sometimes you can find parts on Ebay or other places really cheap which might solve your problem.
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Answer provided by: Administrator (10/29/2018)
Q:220 volt?
Asked by: Rajan
- 5/4/2020
A: We have no 220 volt motors any longer. The rotor/impeller we have will work with a 220 volt motor but you may not get the same flow as the old rotor gave you.
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Answer provided by: Administrator (5/4/2020)
Q:Unit has stopped circulating water
Asked by: Don Medina
- 7/31/2021
A: I would refer you to a two -part article that appear on our blog. Here is the link.
Just copy an paste into the browser or visit our site and go to the blog.
Also, depending on the age of the filter you might want to contact the manufacturer, Mars Fishcare. You can find there contact info in your manual.
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Answer provided by: Administrator (7/31/2021)
Q:I'm having trouble with my XP3. Water is not flowing, but I hear the motor running, and the impeller goes clack clack clack like normal when I first plug it in. I pushed some water through the intake with a hose and water flowed freely through but didn't continue when I stopped. Not sure what is going on. The little rubber plug on the motor housing is really rotted and doesn't fills the hole. Falls out when I take the top off the filter.
Asked by: Ron Goodrich
- 12/3/2021
A: There could be one or a combination of things wrong with your filter. For comprehensive troubleshooting information visit our blog at: https://www.renaaquaticsupply.com/Technical-Support_bc_2.html.
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Answer provided by: Administrator (12/4/2021)
Q:I would like to purchase the xp4 the xp xl. Is this possible .. Thanks John
Asked by: John Jamieson
- 3/26/2022
A: All API Filstar Canister Filters were discontinued by the manufacturer in January 2020. We have no complete filters left in stock as our website indicates. We do have most all replacement parts and these are also listed on Rena Aquatic Supply web site.
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Answer provided by: Administrator (4/1/2022)
Q:Can i get a new motor head and the box for my rena fillstar fillter
Usually not worth replacing both these items since this product was discontinued 2-1/2 years ago.
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Answer provided by: Administrator (8/31/2022)
Q:Looking to use a sterilizer with it. What is the diameter of the hosing that was sold with this unit?? 5/8??
Asked by: Brian Holbrook
- 9/23/2022
A: 20 x 26 mm. 5/8 works so does some 3/4
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Answer provided by: Administrator (9/23/2022)
Q:Filter trickling water from power cord
Asked by: joe
- 9/26/2022
A: Usually indicates a leak around the quick disconnect. Water flows into the void space in the motor and then leaks out where the power cord goes into the motor. Usual fix is a new quick disconnect or you try putting a heavy coat of vaseline on the Quick Disconnect o-rings and sometimes this works to seal the leak.
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Answer provided by: Administrator (9/27/2022)
Q:Need the top do u sale that
Asked by: Michael mason
- 3/15/2023
A: If you mean motor as the "top" then yes. If you mean motor cover we also sell that. All can be found on the site under the Filstar Parts page. ----------------------------------------------------------------------------- https://www.renaaquaticsupply.com/Filstar-Parts-API-Rena_c_21.html
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